Support
Pistash help centre
Find the essential answers you need to track expiry dates and use Pistash with confidence.
General
What is Pistash?
Pistash helps you track important product dates and use first what needs attention. Food is its main purpose, but you can also organise items stored in your medicine cabinet, cellar or elsewhere.
Is Pistash free?
Yes, and it's the only plan available today: up to 40 tracked products, unlimited voice input, no time limit and no card required. Once you reach 40 products, adding a new one is blocked until you close one (consumed, discarded or deleted). An unlimited plan is on its way.
Which devices can I use Pistash on?
Pistash works in any recent browser, on mobile, tablet and desktop. You can also add it to your home screen to open it like an app: on iPhone/iPad, in Safari, tap Share then "Add to Home Screen"; on Android, in Chrome, open the menu (⋮) then "Install app"; on desktop, click the install icon in Chrome or Edge's address bar, or open the menu and choose "Install Pistash". Notifications then depend on your device's compatibility and permissions.
Why isn't Pistash on the App Store or Google Play?
Pistash is an installable web app, not something you download from a store. In practice: no mandatory install, the same version everywhere, updates land instantly, and it also works on desktop. The trade-off: on iPhone, notifications only work once the app is added to the home screen, and Pistash doesn't show up in store search results. A native version isn't ruled out, but nothing is planned at this stage.
What does "Beta" mean in the header?
Pistash is under active development: new features arrive regularly and some details may change from one week to the next. Beta doesn't mean unstable or risky for your data — it's mostly an invitation: your feedback matters and directly shapes what comes next.
Does Pistash work without an internet connection?
No, not to view or edit your inventory: your products are stored online, not on your device, which is what makes automatic sync across all your devices possible without conflicts. Offline, only the app shell may display, without up-to-date data.
How do I change the interface language?
From the footer, choose Français, English, Español or Italiano — the change applies immediately, without reloading the page.
Where does the information about my products come from?
For manual or voice input, Pistash relies on its own category catalogue (default shelf life, storage tips), built and enriched in-house. Barcode scanning, which will rely on the Open Food Facts database, isn't available yet.
Adding products
How do I add a product?
From your inventory, tap +: Pistash picks up straight from your last entry mode (voice or manual). Check the name, quantity, location and date, then save — you can move straight on to the next product without leaving the screen, or finish the session whenever you're done.
How do I add several products in a row?
Once a product is saved, choose “Add and continue” to move straight on to the next one (in voice mode, the microphone restarts automatically), or “Add and finish” to return to your inventory. A counter at the top of the screen recaps what's been added during the session.
How does voice entry work?
Tap the microphone and say the name, quantity and date in one sentence. You can correct the recognised text before analysis, then review every field before saving.
Note : Recognition depends on your browser's support and permissions.
Can I switch input mode partway through adding a product?
Yes. While dictating, a link lets you switch to manual entry if needed. In manual entry, a button offers to switch back to voice (if your browser supports it). The switch only applies to the current product, not the whole session.
What's the “Recent products” list for in manual entry?
It lets you re-add a recently entered product in one tap. The name, category, quantity and storage location are pre-filled; the date and price are left for you to fill in, since they concern this new purchase.
What is the difference between use-by, best-before and a Pistash estimate?
A use-by date is a safety limit copied from the package. A best-before date mainly concerns quality and can generally be passed if the product and package are intact. A Pistash estimate is a guide for a product with no printed date and depends on its condition and storage.
Note : The manufacturer's label or leaflet always takes priority.
How are quantities managed?
For countable products, enter units. For bulk products, choose a weight or volume. If you use or discard only part of a product, enter that amount and the remainder stays in your inventory.
What does “Open” do?
For supported products, “Open” marks the product as opened, with a new estimated date calculated from the opening day. For a countable product (six yoghurts, for example), only one unit is opened and the others stay sealed. It is only offered when Pistash has suitable after-opening guidance for that product.
Note : Always check the package and correct the date if its instructions differ from the estimate.
What is the difference between use, discard and delete?
“Use” and “Discard” immediately record the relevant quantity in the score. “Delete” removes the entry without adding any consumed or discarded quantity.
I marked a product as consumed or discarded by mistake: how do I fix it?
Right after "Consume" or "Discard", a message offers "Undo" for a few seconds: it puts the product and its quantity back exactly as they were, and your anti-waste score ignores the undone action.
Note : Undo stays available for 10 minutes, as long as the product hasn't been edited or used again in the meantime.
Why does the order of suggestions change?
Pistash adapts search to your habits: exact matches come first, followed by products you have actually added most often and most recently. The order is personal to your account.
Can I enter a price?
Yes. The optional price is the total you paid (the whole pack), not the price of one unit. It currently serves as a reference on the product page; Pistash does not estimate missing prices or include them in the anti-waste score.
How is the anti-waste score calculated?
Each month, the score compares consumed and discarded quantities against the initial quantity of each product. A partial action counts right away: consuming 400g then discarding 100g out of a 500g jar gives 80%. A visual tier appears once the equivalent of 5 products has been processed that month: Getting started below 40%, On track from 40%, Anti-waste pro from 70%, Anti-waste champion from 90%. It's a motivating marker, with no other effect on your account.
Note : The free plan shows the last 3 months. Prices and deleted entries are not included.
What if a product isn't recognized, or I made a mistake?
You can always create the product manually if no suggestion matches. Once a product has been added, you can edit any information on its card (name, quantity, date, storage location...) at any time, without having to delete and recreate it.
How does Pistash estimate a date when the product has none printed?
Pistash suggests a default shelf life based on the product's category, drawn from its own internal reference table. This estimate is always editable: adjust the date if you have a better indication (packaging, personal experience...).
Notifications
How do reminders work?
If you've enabled notifications, each product triggers at most one reminder, the first time it enters the urgent window (about three days before its date). If several products become urgent at the same time, they're grouped into a single notification. Reminders are sent between 10am and 9pm, your time. Without notifications enabled, the home screen shows urgent products first by default, with a colour pictogram based on how close they are — you won't miss anything, you just need to open the app to see it.
How do I enable or disable notifications?
Open My account, then Notifications. Your browser must support notifications and allow them for Pistash. If blocked, enable them first in the browser settings.
Why am I not receiving notifications on iPhone?
On iPhone and iPad, first add Pistash to the home screen from the Share menu, then open that installed version to enable notifications.
Note : Requires iOS or iPadOS 16.4 or later.
Storage locations
Which storage locations are available?
Fridge, freezer, cupboard, medicine cabinet, cellar and “other”. Inventory filters can combine one or more locations with the urgent or full view.
Can a product be stored in several places?
Yes, one product can have several locations, but it keeps one quantity and one date. If separately stored portions have different dates—for example fridge and freezer—create two products instead.
How do I quickly find a product?
Use inventory search and filters. Show urgent products only or all products, then narrow the result to one or more storage locations.
My account
How do I change my account information?
Open My account to change options, username, email address, password and notifications. Help and Support are available in the same section.
How do I clear my inventory without deleting my account?
In My account, use “Clear inventory”. All saved products are removed, while your account and settings remain.
Note : Product deletion is permanent.
How do I keep my account secure?
Use a long, unique password and never share it with anyone. If you suspect unauthorized access, change it immediately from My account.
I forgot my password, what do I do?
From the sign-in screen, click "Forgot password" and enter your email: you'll receive a link to choose a new one.
Where is my data hosted, and can I export it?
Your data is hosted on a server in France. It isn't shared with any external provider for analytics or notifications, which are run in-house; only transactional emails (account creation, password reset) go through a dedicated provider for that purpose. Exporting your data isn't available yet, but it's planned.
How do I report a bug or suggest an idea without being signed in?
Right now, contacting support requires being signed in to an account — there isn't yet a dedicated channel for signed-out visitors. If that's what's holding you back, signing up is free and takes less than a minute.
How do I delete my account?
Open My account, then “Delete account”. Enter your password and confirm the warning: your account and associated personal data will be deleted.
Note : Account deletion is permanent and cannot be undone.